How to Reactivate a User Account in WoundAlly

Deactivating a user prevents them from accessing the EMR while retaining their historical records for compliance and audit purposes.

Note: Only Super Admin (Orange Icon Admin) have the capability to reactivate user access.

• Navigate to the Office Portal.

• Go to Inactive tab

• Locate the name of user you want to reactivate their access. (You can also use search for faster navigation)

• Click on the user’s Profile.

• Go to the Access tab.

• Change their access status from Closed Access to either Office Access or Admin Access.

• The user will immediately gain their access once changes are saved.

Note : If the user forgot their password. They can reset their password by following this Steps Reset Password