Activating Ensora eRx and Granting Staff Access to Submit Orders in WoundAlly
To enable Ensora eRx, an administrator must grant access through their User Settings. From an administrator account, this can be done by clicking the account icon in the top right corner and selecting User Settings.
In User Settings, toggle on the Ensora eRx Production Account to activate Ensora eRx across the entire platform. Please note that for other users to access and utilize this feature, additional permissions must be granted individually within each user's account settings
To grant employees access to Ensora eRx, navigate to the Office tab. From there, select either Provider or Staff, depending on the role of the individual who needs access.
Open the user’s account and navigate to the Access section.
Under the Orders section, first toggle on Prescription Order Access, then enable the Ensora eRx Production Account.
This will grant the employee access to the Orders tab, allowing them to submit electronic prescriptions.
Now that Ensora eRx is activated in the system and staff have been granted access, follow these instructions:
Upon opening WoundAlly, navigate to the Orders portal, then select the Prescription Orders tab.
You will now see a running list of all orders placed by providers within their progress notes. Please note that orders can only be added to the Orders tab through a provider’s progress note. If an order needs to be added, it must be entered directly within the provider’s note.
After clicking on the patient for whom you are processing an order, the following pop-up window will appear:
From this pop-up window, you will see several workflow and review options:
10.1. Order Status
10.1.1. Pending - The order has been created but has not yet been processed. 10.1.2. In Progress - The order is currently being processed. 10.1.3. Submitted - The order has been processed and completed. 10.1.4. Canceled - The order was canceled internally by the provider or the practice. 10.1.5. Denied - The order was denied externally by the patient or the patient’s care team
10.2. Processed By 10.2.1. This section allows you to assign the employee who processed the order, ensuring accurate tracking and accountability.
10.3. Ensora eRx (Production Account) 10.3.1. This selection opens a separate tab that directs you to the Ensora eRx platform, where the electronic prescription can be processed. 10.3.2. For detailed instructions on processing orders, please refer to the attached Ensora eRx guidance documents.
10.4. Prescription Order 10.4.1. Displays the exact prescription order documented by the provider within the progress note.
10.5. Visit Coverage 10.5.1. Displays the patient’s insurance information documented in the patient's profile.
10.6. Initial Information 10.6.1. Provides details including the referral source, place of service, referring physician, pharmacy, and supply company.
10.7. Patient’s Medical Record 10.7.1. Opens a separate tab to the patient’s full profile.
10.8. Processing History 10.8.1. Tracks all workflow activity related to the specific order, including any user access to Ensora eRx.
10.9. Open Order 10.9.1. Generates a prescription order form with the provider’s credentials and signature. The form can be downloaded as a PDF.
10.10. Open Progress Note 10.10.1. Opens the provider’s progress note for the corresponding date of service on which the order was documented.
10.11. Open Patient Demographics 10.11.1. Displays the patient’s demographic information, including all key data from their profile.
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